Wednesday, 2 August 2023

The use of self-check-in booths at Juan Santamaría Airport grew by 45.7%.

  • Some 365,949 transactions have been completed this way in the first half of the year.
  • Juan Santamaría International Airport currently has 30 self-check-in booths with the objective of speeding up the time of different transactions.

August, 2023. There are 365,949 transactions completed at the self-check-in kiosks at the Juan Santamaría International Airport (AIJS), a considerable increase of 45.7% if one considers the same first semester, but in 2022, when at that time the figure was 251,188, informed AERIS, the interested manager of AIJS.

“As a leading airport in the region, we aim for digital innovation at the airport, agile both in response times and in the solutions we provide to users. When we say that AIJS is the gateway to pure life experiences, it is precisely because of practical examples such as our self-check-in kiosks, which of course contribute to the country’s competitiveness, but, above all, make the passenger experience more pleasant,” said Ricardo Hernandez, executive director of AERIS.

AIJS, aimed at becoming a digital airport, currently has 30 self-check-in stations, which allow passengers to scan their airline ticket and check in with the airline in less than 3 minutes.

In addition, thanks to the articulated work between AERIS, with about 10 institutions and the airlines that fly to and from the main air terminal of Costa Rica, it is anticipated that in the coming months will be announced the inclusion of new posts of this innovation.

“We are pleased to learn that more and more passengers are identifying and becoming familiar with the self-check-in stations as facilitators of their procedures. We are convinced that it is by working closely with the airport community that we will continue to apply innovation for the benefit of our users,” said Juan Belliard, Director of Operations and Security at AIJS.

How to use the booths? For those who wish to use any of these booths, they must first validate with the airline for their flight whether it has the option of using these counters.

If so, you must have your passport handy and memorize, or write down, your six-digit reservation number.

Once you go to one of the kiosks, the first thing the system will ask you to do is to dial the airline you will be traveling with; both in Spanish and English, a message will appear explaining the requirements to use this system, for example, if you are leaving the country, it reminds you that you must first make sure you have paid the corresponding departure tax at the terminal in case this cost was not included in your ticket.

Then, you must enter the reservation number (indicated above). After providing this information, your data will be displayed, which you are advised to read carefully to ensure that they are correct.

A series of options will appear, such as print tickets, change seat (if available) and check baggage, for you to select the ones you need.

Next, you must enter your passport into the machine’s slot. The system will print your tickets and baggage ticket.

Once the procedure is completed, you can go to the airline counter to drop off your luggage. You should consider that, depending on the destination, other revisions, such as the visa, will be requested at the counter.

If you are using these kiosks for the first time, or if you need help or have any inconvenience, there are staff available to assist you.

“Another extremely useful possibility is the web check-in, which on the one hand serves to confirm to the airline, as its name implies, on the airline’s website, that you are indeed going to fly. On the other hand, they work to confirm in advance the passenger’s data, their seat and obtain their boarding pass,” Belliard added.


About AERIS Costa Rica

AERIS HOLDING COSTA RICA is a company of the CCR Group, which operates under the management model interested in the Juan Santamaría International Airport (AIJS), being in charge of its operation, maintenance, rehabilitation, construction, financing and promotion.

The company seeks to exceed the expectations of its stakeholder management contract in a transversal manner to sustainability, generating social, environmental and economic value. AERIS is committed to providing a “Pura Vida” travel experience for passengers transiting through the main gateway to the country and to generate positive impact to Costa Rica and its stakeholders.

AERIS draws on the experience of its parent companies: HAS Development Corporation and Grupo CCR of Brazil, the latter as the main shareholder and with stakes in the international airports of Quito Ecuador, Curacao and Belo Horizonte in Brazil.

It currently connects Costa Rica with 36 destinations around the world, through 25 international commercial airlines and two domestic airlines that operate in its facilities.